Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from our company, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket while you’re browsing through your website files or changing various settings. The ticketing system is being monitored 24x7x365 by our help desk staff representatives and the response time is maximum sixty minutes, but it rarely takes more than twenty minutes to receive support. In contrast to other web hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you like and request information regarding any technical or billing problem. In addition, you can read a selection of informational articles, which will help you resolve the most commonly encountered difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with our company and you want to touch base with our client support engineers, you’ll be able to post a trouble ticket directly from your Hepsia Control Panel instead of using a completely different technical support platform like you’ll need to do with the vast majority of web hosting companies out there. Our integrated ticketing system will enable you to send a new ticket without any effort and to go through older tickets using an intelligent search box. Furthermore, you’ll be able to browse the applicable knowledge base articles that our system will present to you in accordance with the category that you choose for your new ticket. You can perform all of these procedures without logging out of your Control Panel at any time, which implies that in case you bump into any difficulty or have a question, you can touch base with our technicians and solve the problem at hand in no more than an hour via a single platform.