In case you’ve ordered a hosting package and you’ve got certain queries regarding a concrete feature/function, or in case you’ve faced some difficulty and you require support, you should be able to get in touch with the respective client service staff. All hosting providers use a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, because the most efficient way to tackle an issue most often is to open a ticket. This communication method makes the replies exchanged by both sides easy to follow and allows the customer service technicians to escalate the issue in case, for instance, a sysadmin has to get involved. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you’ll need to use no less than 2 separate accounts to touch base with the tech support team and to actually administer the hosting space. Incessantly switching between different accounts can be a bore, not to mention the fact that it requires quite a long period of time for the majority of hosting providers to answer the tickets themselves.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from our company, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket while you’re browsing through your website files or changing various settings. The ticketing system is being monitored 24x7x365 by our help desk staff representatives and the response time is maximum sixty minutes, but it rarely takes more than twenty minutes to receive support. In contrast to other web hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you like and request information regarding any technical or billing problem. In addition, you can read a selection of informational articles, which will help you resolve the most commonly encountered difficulties yourself.

Integrated Ticketing System in Semi-dedicated Servers

If you have opened a semi-dedicated server account with our company and you want to touch base with our client support engineers, you’ll be able to post a trouble ticket directly from your Hepsia Control Panel instead of using a completely different technical support platform like you’ll need to do with the vast majority of web hosting companies out there. Our integrated ticketing system will enable you to send a new ticket without any effort and to go through older tickets using an intelligent search box. Furthermore, you’ll be able to browse the applicable knowledge base articles that our system will present to you in accordance with the category that you choose for your new ticket. You can perform all of these procedures without logging out of your Control Panel at any time, which implies that in case you bump into any difficulty or have a question, you can touch base with our technicians and solve the problem at hand in no more than an hour via a single platform.