If you ever experience a problem with your site and are unable to resolve it yourself, ask the respective web hosting provider’s customer service team to assist you to get the site back online. A quick resolution would be the most favorable scenario, but lots of hosting companies reply within twenty four hours and even more, all the more so if you’re working with a reseller. Even if your problem can be sorted out with ease, your website may not function satisfactorily or it may not be reachable whatsoever for a long time interval, so you may lose prospective clients since it’s highly unlikely that anybody would enthusiastically revisit a website that is inoperative. In this light, you need to make certain not only that you can touch base with your hosting provider, but also that they can answer and help you in a timely fashion. If a software app update doesn’t proceed smoothly or if you erase something by mistake, for example, the site must be fixed quickly so as to prevent prolonged downtime.

One-Hour Response Guarantee in Cloud Web Hosting

Our cloud web hosting offer a sixty-minute response time guarantee, so regardless of what question or problem you might have, we’ll always be there to help you. As a matter of fact, it seldom takes more than half an hour to get a problem solved or a question answered, and this is valid for both pre-sales and technical matters. Our client support staff reps will be at your service 24-7, even on weekends and holidays, which means that you will get swift assistance whenever you need it. We know just how precious time can be, so by the time we answer your ticket or email, we’ll have investigated the issue and, in case we haven’t discovered a solution, we will supply you with more details on what you need to do on your end – if the case necessitates it. With our support services, you can rest assured that there will be someone to lend you a helping hand immediately, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer support engineers are available all the time and they will answer any trouble ticket that you post through the web hosting Control Panel within maximum sixty minutes. The response time is guaranteed irrespective of whether you’ve got a generic question concerning your semi-dedicated server or you encounter a problem and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time it is, we’ll be there to help you, as we are available day and night to address any technical, billing or general issue. If you contact us about anything that’s within our capabilities, we will sort it out before we respond, which means that you won’t have to wait around for hours or even days while the problem continues. In case there’s something that you need to do on your end, we will provide you with the needed info – what workable solutions to try, what actions to take, etc.