Though this is not the mainfactor for you to identify a reliable cloud web hosting company from a bad one or a reseller from a real provider, being able to call and communicate with a live person is a sign that you aren't using the services of a one-person firm and that you'll be able to reach someone every time you're in need of support. The phone support for web hosting services may vary from general to professional, therefore the issues that can be resolved with a phone call vary based on the particular service provider. In the general case, these issues are more basic and include billing or first level technical issues since more complex tasks generally require a support ticket where both you and the administrators can track what is going on with a particular situation. Nevertheless, having the option to phone call your supplier will save you a lot of time and efforts for the countless tiny problems which will eventually appear at the time you manage your web hosting account.

Phone Support in Cloud Web Hosting

If you choose to employ one of our cloud web hosting, you will be able to contact our support crew via phone for 14 hours a day. We will help you choose the perfect plan for your web sites because we think that it is better to discuss this kind of issues with a live person. If you already own an account, we are able to help you with all your sales/billing questions and general matters, even with some tech troubles which don't involve too much time or escalation to a system administrator since it'll be more convenient to open a ticket for time-consuming problems so as to have all the communication in one place. We have phone numbers in the US, Great Britain and Australia, so you can call the one you prefer and talk to one of our representatives.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server plans that we offer include live phone support for 14 hours every day. In case you are not sure which plan will be suitable for your websites, you'd like to find out more about the package's specs or you need any other kind of info about our solutions, you can call any of the local numbers which we have in the United States of America, Great Britain and Australia and our support representatives will help you. In case you already own an account, you can get in touch with us about general and sales issues, although we're usually able to assist with a multitude of tech issues as well. For strictly tech issues you will have to take advantage of our integrated ticketing system where the conversation between you and our tech support team will be in one place, which is the better option in case the issue needs additional time to be solved or it needs to be escalated to our system administrators.