24/7 Customer Support in Cloud Web Hosting
We provide 24/7 billing, customer and tech support for our cloud web hosting. Even if you aren't our client yet and you have some questions, we will give you a hand right away and provide the needed info, to give you the choice to make the best decision when you get your new website hosting account. We're available at any time, including weekends and holidays, and we provide you with multiple means of communication to contact us - live chat, phone, emails and support tickets. For your benefit, we now have multiple telephone numbers around the world, so you can call the one that is closer to you. The max response time for the emails and the tickets is 1 hour. The actual response time is no more than 15-20 min, so you can forget about waiting for a few days to receive assistance for some task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers that we supply include 24/7 customer and tech support, which means that regardless of what issue you experience, you can get in touch with us and we will give you a hand right away. The guaranteed reply time for any email message or support ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; typically the reply time rarely is more than 20 min. We also offer phone support with several local numbers around the globe plus a live chat, so that you can get in touch with us and find more info about our solutions even if you do not have an account yet. We're able to help you with any question or an issue you have - payment methods, plan specifications, e-mail setup, web hosting account settings, and so on. If you use our services, you will never encounter a scenario where you have to wait for a day or two to get a problem solved like you have to do with a lot of other companies.
24/7 Customer Support in VPS Servers
If you buy a VPS server from us, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local telephone numbers in the U.S.A., the United Kingdom and Australia along with a live chat service. When you're an existing customer and you require help with some technical issue which requires more time to investigate or resolve, you can open a ticket through your billing account or you will be able to send an email message and we'll take care of the issue and send you an answer within the hour. The answer time is guaranteed 24/7, which includes holidays and weekends, still for the majority of issues it takes no more than half an hour to get support. Our support service covers your VPS as well as all of the pre-installed software it comes with, so in case you need help with third-party applications, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
All dedicated server plans that we supply feature 24/7 support through different methods of communication and with a one-hour maximum response time guarantee. If you want to learn more about the packages or you have any kind of billing or general questions, you will be able to phone one of the local numbers we have internationally or you may use our live chat service and consult with a live agent. For strictly tech issues that require some help from a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an email message, since all of these channels are more appropriate to keep track of a specific matter. The response time for them rarely exceeds half an hour, therefore you can forget all about having to wait for an entire day so as to receive help. The support service is available for all the server-related issues, including the pre-installed software. In case you need assistance for third-party apps, you can consider obtaining the Managed Services upgrade that we supply for all packages.