A 99.9% Server Uptime
Our cloud web hosting platform is based on a stable, topflight hardware architecture and a significantly tweaked Linux distro. So, regardless of what your web site is, or how many web site visitors you’ve got, or even in case there’s a denial–of–service attack, our machines will remain up and your websites will stay visible online.
All cloud web hosting packages offer a 99.9% server uptime guarantee. And no matter which datacenter you pick, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also built our very own internal network in all our datacenters. Everything is based on enterprise–grade hardware elements fabricated by Juniper. Moreover, on each router, we have configured a firewall with an elaborate set of rules in an attempt to filter all questionable requests.
As a result, in each of our data center facilities – in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe and in our datacenter in AU, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are not satisfied with our services, or if you consider them insufficient, or if you decide that you should have a VPS servers rather than a cloud hosting package – we will give you a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to maintain complete control over your domains even if you terminate your web hosting account with us.
24/7 Technical Support
If you have ever been forced to wait for hours to receive a response, you probably know how annoying this can be, particularly if your website is on the line. For this reason, we offer a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our technical support engineers will be here for you and they’ll respond to you in less than 60 minutes. And the best thing is that their average support ticket response time is well under 20 minutes!