Customer Support Channels
A 1–hour Response Guarantee
Offering quality support in a timely manner is our main priority, so we back up each cloud web hosting plan with a one hour ticket response warranty. As you send a ticket or post an e–mail, our user support crew will try all they possible can to supply the most appropriate resolution for your problem and to offer guidance promptly.
A Top–quality Support Service
It is easy to write to us 24x7x365 with any issue you may have in connection with Next Wave hosting’s solutions. Now we have experts on duty constantly to deliver help and support at any time when required. You may use the ticketing system or send us a message whenever you want, or you can pick–up the phone or make use of the online chat during business hours.
An Intuitive Help Section
Our Control Panel offers a substantial know–how base which is built–into all sections. In each part, you will find a Help press button which will load for you a group of step–by–step online classes on how to apply a particular feature or execute a specific action. Moreover, we have crafted guide movies so you might get a better idea of the Control Panel’s interface.