Customer Support Channels
A 1–Hour Response Guarantee
Each support request you submit to us will be dealt with within maximum 60 min. In case your support ticket or e–mail needs additional assistance from a server admin, we will forward it and leave a comment to notify you that your issue is being examined. If you take advantage of our Managed Servers package, any of the tasks included there will be performed at a time that is convenient for you.
A Premium Tech Support Service
We will be online for you 24x7 to respond to any inquiries that you may have connected with our Web Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also require assistance tackling server admin tasks, you can order our Managed Servers package, which includes backup disk storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures
An Easy–to–Navigate Help Section
We have equipped our Web Control Panel with a detailed knowledge base, which includes exhaustive explanations of its features and functionalities. Additionally, we have filmed exhaustive video tutorials that will further demonstrate to you how to carry out a specific operation or troubleshoot a typically experienced issue. The instructional articles and the video tutorials are easily reachable from each Web Control Panel section via the Videos and Help buttons in the upper right corner.